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Sponsored By Brisbane School of Hairdressing. Gold Coast School of Hairdressing

Our 2014 AHIA Salon Business of the Year continues to impress, taking out the Best Salon Director crown now in 2015. Whilst last year’s awards encompassed all areas of the business, this acknowledgement highlights owner, Rachel Burns’ outstanding performance in Management and Leadership- an area so crucial in achieving lasting business success.

I believe you need to lead by example..

Rachel Burns

RACHEL, TELL US WHAT YOU BELIEVE MAKES AN EXCELLENT LEADER HOW YOU ENGAGE AND INSPIRE YOU TEAM.

I believe you need to lead by example. I would never ask a team member to do anything I would not do myself and there are no pecking orders or hierarchy in our salon. We all help each other and happy staff create a happy salon environment which in turn means happy clients.

I take mentoring approach to staff development, being flexible and approachable and creating a respectful and open working environment. I believe very strongly in team work and encourage more advanced apprentices to help out the younger ones which fosters a learning environment.

WAS THE LEADERSHIP ROLE ONE THAT CAME NATURALLY TO YOU OR DID YOU HAVE TO WORK ON YOUR MANAGEMENT SKILLS OVER THE YEARS?

I completed my first year of my apprenticeship whilst at school at the age of 14 and by 17 I was qualified. At 20, I progressed to style director and took responsibility for training apprentices. I found this extremely challenging as my 1st years were not much younger then myself, but with a lot of patience, mutual respect and hard work I eventually found it very rewarding. I do believe I possessed the skills to be a leader but I worked hard to develop them through courses in personal development, management skills and teaching methods.

WHAT DOES THIS AWARD MEAN TO YOU AND YOUR BUSINESS?

Winning the AHIA Australian Salon Director/manager of the year was phenomenal. I was completely overwhelmed on the evening- it was truly humbling. I’ve been Hairdressing for 30 years and I still possess an untiring passion and drive for our industry, including education and self improvement which I pass on to both my staff and students.

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